The War Office told me so 😈
‘Now why would she call him that?’, you should be asking; and if you’re not, then you darn well should be! 😀
Like everything I post, this is bound to turn into one of those long, rambling things, that never seems to go anywhere, is of little interest to anyone but provides me with something to do, and might stir the possum with the few Australians that haven’t got much to do either!
Some 3 or 4 years back I switched my ISP; I’d been using a mob, TPG, when I was living up on the Northern Beaches. Originally they were a pretty good lot to deal with, then they got too big, and too big, begets too greedy, so offshore went all the service. And call centres.
On moving down to the inner city suburb of Annandale, I switched to a South Australian based company, Internode. I’d had good reports, and knew that all business, and service calls, were handled by their staff in Adelaide; not farmed out overseas. And for the last three years, I’ve had exemplary service, the type of service one dreams about.
Whenever I’ve had need to contact them, I’ve been put through immediately to the right person with no hassles, and always treated with the utmost courtesy. Being on a land line I have no problem hearing, and understanding the person to whom I’m speaking. It’s as though they are in the room next door.
A few weeks back I received notification from them, by mail. that I would have to switch to the new NBN, the National Broadband Network, probably towards the end of September. A case of like it or lump it, no option, some half pie-eyed scheme that the Liberal/Country Party concocted. The L/CP is our conservative party.
They’d scrubbed the scheme that the previous ALP Government had devised, and were intent of implementing a second rate system, the NBN, as it is a very ‘cheap’ system. You buy cheap; you get cheap. And pay through the nose for it!
Naturally the new top class modem that I’d purchased some months ago, would not work with this new NBN, and I’d have to purchase another one which could handle my phone.
This was all explained to me by a very polite, apologetic, young man in Adelaide. when he was running through all the do’s and don’ts of what was required, after my agreeing he then had to read out ALL the contract that I was agreeing to over the phone. Not his fault, poor bugger!
About three weeks ago, I received a text message from Internode, this was something new, never had a text from them before, telling me that my new equipment had been dispatched via Star Track Couriers, and that a technician would be calling on me, on the 17th October, to install the new stuff.
A couple of weeks later the stuff arrived, and I’ve always installed my own modem and stuff, only ever had a technician come to install the new line, when needed, so I thought I might as well ring Internode and get their okay.
I rang Adelaide, and after a few seconds or whirring a voice that was definitely not an Australian voice, but sounding awfully like a Filipino voice. Yes indeed, my call to Adelaide, had been rerouted. to the Philippines.
What do you know! TPG have taken over Internode, and have sent the call centre off, overseas, to the Philippines. Naturally I demanded to speak to someone in Adelaide.
I find it very hard to understand the Filipino accent, and with the added muted sound that comes over the phone, when I speak to someone there, makes it even more difficult. I imagine the call gets sent up into space, tossed around a bit, before being sent on down to Manila where some young man, or woman, is trying hard to speak ocker Aussie, and failing miserably. They appear to be reading a script and it’s impossible to have a conversation with them.
Of course, I was told it was impossible for me to speak to an Australian as they were handling ALL enquiries, or words to that effect, to which I retorted ‘Rubbish’, and hung up. I then dialed a different number, by now I’m fuming, and the War Office is staying well clear.
This time I did not get a Filipino voice answering, but a lady with an entirely different accent, I thought that perhaps she was in Adelaide,and was of foreign extraction, until she advised me that I wasn’t speaking to someone in South Australia, but to someone in South Africa!
Yes indeed! South Africa is in on the act, I believe they are handling new business, and TPG probably think that a South African accent is going to be more acceptable. I thanked her, asked her to arrange for somebody in Adelaide to ring me, if indeed there was anybody left there, and hung up.
Of course nobody did. Then in my e-mail I had a survey to complete from Internode, on my experience, they have always sent these e-mails and I’ve always answered and told of my pleasure in doing business with them.
But not this time, I gave a blast that was probably heard from Manila to Cape Town. This had the desired effect!
The next day I had a call from a lady in Adelaide, I knew it was real. I told her of my displeasure at being conned by TPG, and of my sorrow at losing Internode, and suggested that my verbal agreement to the new contract was quite possibly fraudulently obtained, that I was not advised of the take over, not advised that I would now have to deal with service reps offshore, and that I’d now be paying for the previous superior and more expensive service, for the second rate service of TPG, of which I’d had a gutful some years previous.
Being the ever patient Adelaide person that she was, after I’d calmed down somewhat, she gave me a telephone number, that will always take me directly to Adelaide and the service to which I’m accustomed.
How long that will last before TPG stick their nasty little fingers in, is anybody’s guess.
All this, of course, makes me a racist, the War Office says so.