It was’n’t actually put that way, it was more “Get on with the good news. Don’t keep us waiting🙂”, kind of an order really.
So here goes. 😀
A short while ago I did a post entitled Problems! Problems! Problems!, which was basically about a run in I was having with a pack of rogues, masquerading as “Petplan the pet insurance people” an honest, reputable, insurer of our pets and other animals.
There wasn’t much involved, a bit over a couple of hundred dollars, and I was told/instructed by my wife to forget about it; so I just went silently and merrily on my way, making Petplans life uncomfortable to say the least.
There was a principle here, and I had no intention of letting go. I know/knew exactly what they were up to; the word we use these days is, I believe skimming, back in my days in insurance it was called stealing. I thought that there are many others who don’t understand and are completely ignorant of what their insurance policy covers and are getting ripped off.
To cut this ramble/rumble short. A great many e-mails, real letters and telephone calls resulted in a final ‘phone call from Petplan to me at around 14.30 hours on the 3rd, which was Wednesday (very appropriate – Woden God of War) by an obviously very young girl/lady who was given the task of calling me to say that they had received a report from the Annandale Animal Hospital ( always give them a plug) that morning and on review had decided to reverse their previous position and reimburse me the excess that they deducted.
Which of course was a downright falsehood. The report was dated and sent on 18th April!
And would I please notify the Ombudsman that the matter had been resolved! I’ll do that when the refund appears in my account; not before!
So a win for me; but I wonder about the poor souls who don’t understand their rights and have decided to pursue these people relentlessly. I have a letter drafted to the Underwriters in London and hopefully they will straighten out Petplan. 👿
Of course I did a review of ‘Petplan the pet insurance people’ to which they responded, I find it somewhat humorous, so I thought I’d add a link, for anyone with nothing much on their plate, and want/need something else to bore them; here it is: 😀
The photograph displayed hereunder, is for the benefit of the requester of the above ramble 😈